|Collision Center Hours |
Monday through Friday 7am - 6pm
Saturday 8am - 1pm
At Bruce Lowrie Chevrolet you can look forward to getting the best repair possible, a smooth experience and expert service. Our facilities are manufacturer certified and have factory-trained technicians who are ASE and I-CAR certified to repair your vehicle. This ensures that you get the best job possible and that your warranty stays intact. Why take a risk with other auto body shops that are not certified?
Contact us now for a free estimate. We do repair all makes and models. If you need a tow, we have an account with A-1 Wrecker Service 817-244-0043 They can help you 24/7.
Your rights in choosing a repair shop
Frequently asked questions
|Some insurance companies try to push you to use a specific repair shop, this is called steering. They say carefully worded phrases to avoid conflicting with Texas rules and to scare customers into thinking they won't receive payment for their claim. |
Furthermore, some insurance companies may have ownership in the repair shop they recommend. Some pay bonuses to employees for sending customers to specific repair shops.
By law, insurance companies cannot tell customers where to go for repairs. The Texas Department of Insurance Bill of Rights lists regulations for auto insurance claims.
"By law, you have the right to select where your motor vehicle is repaired and the parts used for repairs. However, an insurance company is not required to pay more than a reasonable amount for such repairs and parts," states The Texas Department of Insurance.
Important Facts Regarding Vehicle Repair
Here are some phrases you may hear from an insurance company along with an explanation for each:
"The repair shop is not on our network shop list, so we can't guarantee repairs."
First, they are not doing the repairs. We are, and our repairs come with a lifetime guarantee. How can they guarantee repairs when they don't do the actual repairs? We choose not to appear on every insurance company's "network list" because we put vehicle owners first.
Second, the Texas Department of Insurance states, "You have the right to choose the repair shop and replacement parts for your vehicle. An insurance company may not specify the brand, type, kind, age, vendor, supplier, or condition of parts or products used to repair your automobile."
"The repair shop charges more than the going rate, so you'll need to pay the difference."
We go over all costs with you. No work gets done without your approval. With a couple of phone calls to the insurance company, most customers collect the difference. We can help with the phone calls.
"You will have to pay out of pocket for a rental if you use that repair shop."
You should not pay anything for a rental. The insurance company may tell you to pay for the rental and it'll reimburse you later. You do not need to pay for anything for later reimbursement. In fact, many insurance companies have direct bill agreements with rental companies.
"We can't get an adjuster out there for several days using your repair shop. If you take your vehicle to our network shop, someone can start right away."
The Texas Department of Insurance Bill of Rights states that you have the right to prompt processing and payment of claims after reporting the claim. Most car insurance policies include an appraisal clause. "If the insurance company fails to meet required claims processing and payment deadlines, you have the right to collect 18% annual interest and attorney's fees in addition to your claim amount."
"You'll have to wait longer to settle claims if you use the repair shop."
Insurance companies may pay preferred providers quickly than those not on their list, but Texas has a deadline they must follow for all claims. From the Texas Department of Insurance web site: Generally, within 15 calendar days, your insurance company must acknowledge receipt of your claim and request any additional information reasonably related to your claim. Within 15 business days after receipt of all requested information, the company must approve or deny your claim in writing. The law allows the insurance company to extend this deadline up to 45 days if it notifies you that more time is needed and tells you why. After notifying you that your claim is approved, your insurance company must pay the claim within 5 business days."
Whatever repair shop you choose, keep these tactics in mind so you can decide what's best for you and your vehicle. You have every right to decide which shop repairs your vehicle.
|Insurance Recommendations and Claims |
We can recommend insurance companies for you to consider. We tend to recommend local companies because you benefit from meeting their staff in person. We don't recommend Internet policies because they're unreliable.
We can also help you with the claims since we have worked with many insurance companies. If you don't understand any part of the insurance company's procedures or have concerns, we can get the answers for you. You always come first.
When will my car be ready?
During your initial consultation, a Bruce Lowrie estimator will provide you with an estimate of when we expect to have the vehicle ready for you. If you've reviewed our repair process, you can see that restoring a vehicle to like-new condition is complicated. So, while it may take some time to complete, what's more important in the end is that your vehicle is as close its original state as possible.
I've heard it can take weeks, sometimes a month or more to repair body damage to a vehicle. Is this true?
Sometimes, yes. Depending on the availability of the parts, the extent of the damage and the length of your insurance company's estimation process, the time it takes to repair the body damage to most vehicles can be significantly longer than that of a service repair. Make sure to speak with your estimator if you have any questions and, of course, your estimator will keep in touch with you regarding any new developments during the repair process.
Will my car ever be the same?
Your car will drive the same, feel the same and look the same as it did prior to the body damage.
I was told a part is on back order and can't be delivered. Isn't there any way you can locate one?
If the part you need exists anywhere we will find it. We have the ability to contact any retailer in the country to help locate a part. In some instances, however, a part is either rare, or not currently in production. In this case, an order will be placed with the factory to reinitiate production. Occasionally, but not often, this may take longer than expected.
What type of warranty do you offer?
We provide a lifetime warranty on paint and workmanship for every vehicle we repair.
Why are supplemental repairs needed after you've already completed the estimate?
In order to obtain approval from the insurance company on an estimate, we must leave the vehicle in the exact condition it was in when first brought to us. After approval, our technicians begin to disassemble the vehicle. At this point, it is likely that we will find additional damage to parts not visible during the initial estimate. We must then schedule another estimate review with the insurance company to obtain further approval before proceeding. Depending on the depth of the damage, this process may need to be repeated several times.
Why do estimate prices vary between repair facilities?
There are a couple of possible reasons for this: First, not all body shops use factory-certified parts. When repairing a luxury vehicle, it is imperative that no unauthorized manufacturer parts be used in the repair or the manufacturer warranties could be voided. Second, our body shop has been certified to work on your vehicle because of the factory tools, equipment and training we provide our technicians. While this involves additional expense, it is something we would never consider operating without. Make sure to speak with your estimator regarding any questions you may have about the estimation process or your repair quotation.
Yes. However, please understand that we may require your assistance in encouraging your insurance company to work with us in a timely manner-and being responsible for the final payment. As with any business, it is important that we collect the appropriate fees for our services. While we certainly do not require payment up front, payment from you or your insurance company is due upon picking up your repaired vehicle.